Return Policy

The terms and conditions described in this policy apply to all products purchased in Greece through the online store caliboutique.gr.

Order cancellation

When you place your order through the online store caliboutique.gr, you have the option to cancel your order within the same day you placed the order.

For any return of your products you can send us your request in writing by e-mail to sales@caliboutique.gr. For any information you need, you can contact us by consulting the contact details of our site.

Product return conditions:

  • The product should not have been used.
  • The return must be made within 14 calendar days (from the day of receipt of the parcel).
  • To be in the condition received by the customer, complete and without damage and its packaging to be the one that normally accompanies the product.

You have the right to return the products you bought and request their replacement for the following reasons:

  • The product you received is defective. (Change costs are borne by Cali Boutique)
  • The products you received are different from the ones you have placed in your order. (Change costs are borne by Cali Boutique)
  • The size of a product does not suit you and you want to replace it with another product. (Change costs 5 € which are charged to the customer and are charged upon receipt of the new parcel)
  • For any other personal reason. (Change costs 5 € which are charged to the customer and are charged upon receipt of the new parcel)
  • Refunds are only made if you receive a defective product. In any other case a change is made with another product or number. If you do not find something that satisfies you, the amount can be credited for 30 calendar days.
  • Returns are made exclusively through ELTA courier at our expense. In case of sending the parcel for change with another company, we do not bear any responsibility for its receipt and shipping costs.