Terms & Conditions

GENERALLY

The use of the electronic pages and services provided to the visitor / user, by the website caliboutique.gr, hereinafter "the company", presupposes your unconditional agreement with the following terms of use, which apply to the entire content of this website.Therefore, the visitor / user must carefully read these terms before using the services of the website and if he does not agree, he must not use the services and its content. The visitor / user is kindly requested to check the content of the terms of use for possible changes. The continued use of the caliboutique.gr website even after any changes means the unconditional acceptance of these terms by the visitor / user.

GENERAL TERMS

The purpose of our company is to provide the best possible service to our customers. This e-shop enables both our customers and all Internet users to be immediately informed about the products offered by our company, as well as to make their purchases electronically.

The User / Visitor must carefully read the terms of the User Agreement that follows, before entering-visiting the website of caliboutique.gr as well as the services provided.

The entry of the User / Visitor on the website of caliboutique.gr implies his unconditional acceptance and commitment, towards the following body of caliboutique.gr with the terms of the User Agreement that follows.

If the user / visitor does not agree with the terms of the User Agreement that follows, then he must not use the services and content of caliboutique.gr. The terms of use of the caliboutique.gr page may change unannounced and therefore users must be constantly informed about new changes. Continued use of the caliboutique.gr page and after the changes implies their unconditional acceptance by the user / visitor

COPYRIGHT

Copyright and trademark

All the design of the websites of the website, the text, the graphics, the selection and the settings, are the intellectual property of our company and are protected according to the relevant provisions of the Greek law, the European law and the international conventions. All rights reserved, any text or image or mark, are registered and used in this online store, with the permission of their respective owners.

PRIVACY

You can see how we use your information in the Privacy Statement (Privacy Policy). The use of the web pages and services provided to the visitor / user by the caliboutique.gr website presupposes their unconditional agreement with the terms stated therein.

DECLARATION OF PERSONAL DATA PROTECTION

In order to carry out any transaction through the online store of our company and to place orders for its products, the disclosure of some personal data of the customer will be requested. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address, the number of a contact telephone number, your e-mail address and in cases where the payment is made by credit card, the number, the expiration date of the card and the three-digit security code.

CAN MY DETAILS BE DISCLOSED TO THIRD PARTIES / OTHER COMPANIES?

This data is processed by the company in compliance with the implementation of the EU Data Protection Directive 1995 (DPD), as well as the EU General Data Protection Regulation (GDPR) with effect from 25 May 2018. For more details we refer to the Privacy Statement (Privacy Policy) of this website

Credit card details are not stored in the company's storage media during the transaction.

Our company makes use of the information you give us during the electronic submission of the form, in order to contact you regarding:

 

  •     the delivery of the order at your place
  •     for confirmation and identification of the customer in any necessary case
  •     for new or alternative products offered by our company
  •     special offers and news of our site

The registration of your personal data, means that you consent to this data being used by our company for the reasons stated in the Privacy Statement (Privacy Policy)

SECURITY

SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the authentication of websites (websites) to Internet users and for the encryption of data between Internet users and Internet servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer.In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

In addition, personal security is the password you give when you become a member of the caliboutique.gr website.

In order to present any of your personal information, the username and password must first be given. For this reason, you must keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.

Finally, remember that credit card details are not stored in the company's storage media during the transaction. All transactions you make through caliboutique.gr are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to distance sales.

MARKET ITEMS - AVAILABILITY - FEATURES

The products available for sale, their characteristics, prices and their available stock, are located at the caliboutique.gr website and are accessible to everyone. Users can search for more information about each product by clicking on the product icon.

Our company guarantees the timely information of the customers about the availability or not of the products, but does not bear any responsibility for their availability.

Our company makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to reduce any errors, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other feature of the product is beyond the usual and reasonable.

In the prices listed in the relevant catalogs next to each product, there is the price which includes the current VAT.

Our company reserves the right to adjust the prices of its online store, without being obliged to inform the consumer public.

PRODUCT ORDER AND CONSUMER PROTECTION

Orders through the online store caliboutique.gr are concluding contracts for distance selling, which are governed by the legal framework of Law 2251/1994 (as it is valid today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A '116 /16.05.2003) and Decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011,on consumer rights, amending Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014.

The user has the right to conclude a valid order through the online store, if he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.

ORDERING THROUGH THE ONLINE STORE

In order to place the order in our online store, the following are required:

 

  •     Filling in the special form with the necessary information for concluding the sales contract.
  •     The unconditional acceptance of the terms of the contract of sale and the terms of use, in particular the collection and where required the use of personal data.

In all the pages of the online store caliboutique.gr and next to each product available for purchase, there is the button to add to the shopping cart. Navigate to our online store and add to your cart the products you wish to buy.

To continue your shopping, select from the main categories, the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the "Go to checkout" button. In order to be able to order, it is not necessary to be a member of the online store caliboutique.gr, but we would advise you to become a member, as the whole process will be much easier in any future use of our online store. Fill in the form with the username and password you stated during your registration and select "LOGIN" in the membership area.

If you are not a member, click the Create New Account button and fill in an active e-mail account on the new member registration form. The e-mail that you will declare must exist because our communication will be done through the e-mail that you have stated during your registration. Even in case you do not become a member, you will be asked for personal information such as: invoicing and ordering address, e-mail, contact telephone, information necessary for the conclusion and completion of the contract between the two parties.

Ordering

The order is completed in 5 steps:

 

  •     Identification (Ability to log in, register or continue as a guest)
  •     Billing and shipping address
  •     Select shipping method
  •     Choice of payment method
  •     Confirmation and registration of the order

In case of any pending issue in your order, we will contact you at the details you have told us.

In case you do not receive a relevant e-mail confirming your order or notifying us by phone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have stated. Our company does not bear any responsibility in case you have entered your contact details incorrectly, as a result of which it is not possible to communicate with you.

PAYMENT METHODS

Payment methods are explicitly mentioned on the order completion page.

RETURNS / CHANGES / CANCELLATIONS

Returns policy

The terms and conditions described in this policy apply to all products purchased in Greece through the online store caliboutique.gr.

Order cancellation

When you place your order through the online store caliboutique.gr, you have the option to cancel your order within the same day you placed the order.

For any return of your products you can send us your request in writing by e-mail to sales@caliboutique.gr. For any information you need, you can contact us by consulting the contact details of our site.

Transportation of returned products

RETURNS

Product return conditions:

  • The product should not have been used.
  • The return must be made within 14 calendar days (from the day of receipt of the parcel).
  • To be in the condition received by the customer, complete and without damage and its packaging to be the one that normally accompanies the product.
  • You have the right to return the products you bought and request their replacement for the following reasons:

1. The product you received is defective. (Change costs are borne by Cali Boutique)

2. The products you received are different from the ones you have placed in your order. (Change costs are borne by Cali Boutique)

The size of a product does not suit you and you want to replace it with another product. (Change costs 5 € which are charged to the customer and are charged upon receipt of the new parcel)

For any other personal reason. (Change costs 5 € which are charged to the customer and are charged upon receipt of the new parcel)

  • Refunds are only made if you receive a defective product. In any other case a change is made with another product or number. If you do not find something that satisfies you, the amount can be credited for 30 calendar days.

OTHERS

Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the prescribed time we will inform you by phone or e-mail, in order to tell us if you wish, under these conditions, the completion of your order. Our company does not bear any responsibility for any situation that is beyond its own fault and will do everything humanly possible for your best service.

In cases where you have placed an online order and upon receipt you find that one or some products are missing from the total order, please contact us to arrange all the necessary details and we will send you the products you did not receive at no extra charge .

Modification of the present terms: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to inform this text for any change or addition to the terms.

In case of non-receipt of the ordered goods (and if a long time has passed since the registration of the order), please contact our company. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the e-mail address you stated during your order.

According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015 and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8), the possibility of electronic settlement of consumer disputes is provided with the Alternative Dispute Resolution procedure in the whole of the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement difference.

BUSINESS DATA

Name: GINNIS LAMPROS

Distinctive title: Cali Boutique

VAT NUMBER: 037333809

Headquarters: CHRYSOSTOMOU SMYRNIS 7, PC: 58400, ARIDEA / PELLA

Shipping Information

Each order is executed given the availability of the products in the time period described below. From the moment the cooperating courier or transport company receives each package, Cali Boutique does not bear any responsibility for any delays that may occur until the delivery of the package to the final recipient (Strikes, force majeure, etc.).

The shipment number written in the relevant document of the cooperating courier company becomes known to the customer (via email or SMS) shortly after receiving the package from the employee of the cooperating courier company, which proves the timely execution of the order by us. For the above reasons, Cali Boutique is committed exclusively for the timely shipment of parcels and not for the final delivery time of the package by the respective courier company.

The goods after being sent by our company, travel exclusively and only at the responsibility of the customer. The above means that the customer should in no case receive a parcel from the transport company which has obvious external damage due to the transport.

If you wish, the order can be executed by sending products to your place through a Courier or Transport company. The courier company with which Cali Boutique cooperates is Elta Courier.

Orders are shipped from Monday to Friday at 15:00 and on Saturday at 11:00, excluding holidays. If an order is placed after the above shipping time, it is executed on the next working day.

For all orders placed with the "Credit Card" payment method, the shipment is made after the identification of the cardholder's details is completed. The duration of the test can exceed 24 hours.

Areas where they are considered inaccessible by the transport companies, the shipment / delivery will take place, in the store closest to you.

Cali Boutique reserves the right to refuse cash on delivery. COD is only valid for courier shipments.